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Updated: Sep 13, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Passing Score: | Not publicly disclosed / ~70% |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Call Management System (CMS) Specialist Avaya Aura Communication Manager Implementation |
| Exam Price: | $250 USD |
| Exam Format: | Multiple Choice, Computer-based |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Best Practices | 15% | - Diagnostic tools and log review - Common implementation issues and fixes - Backup, restore and system health checks |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - Data collection and reporting principles - CMS installation and setup |
| Avaya Aura Communication Manager Fundamentals | 25% | - System architecture and integration - Licensing and feature overview - SAT administration basics |
| ACD, Call Routing & Vectoring | 25% | - Call treatment and routing logic - ACD, hunt groups and skill assignment - Vector programming and VDN configuration |
| Reporting & Performance Management | 15% | - Service level and agent performance analysis - CMS Supervisor administration - Real-time and historical reporting |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
- A. 135.9.86.54 135.9.56.56
- B. 135.9.86.54 192.168.2.2
- C. 135.9.86.54 135.9.86.58
- D. 192.168.2.3 192.168.2.2
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E has a vector variable that is changed when an evacuation is required
- B. E has been administered as a Feature Access Code
- C. E is assigned to a VDN that routes calls to an evacuation vector
- D. E is a standard vector code for evacuation
What is the term of an extension that routes calls to specific vector?
- A. Routing Directory Number (RDN)
- B. Vector Directory Number (VDN)
- C. Vector Routing Number (VRN)
- D. Hunt Group Number (HGN)
What is the purpose of class of service (COS) administration of Contact Centre?
- A. COS is used to restrict calls between incoming and outgoing trunk groups.
- B. COS ensures that the most skilled agent receives calls first.
- C. COS defines which features an agent may access.
- D. COS restricts the calls a user can make and receive.
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
- A. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
- B. Add vector variables to each vector to test for working hours.
- C. Create vector subroutine that can be used in all vectors that have the same working hours
- D. Redesign the routing so all calls funnel through a signal vector
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