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Updated: Sep 05, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 60-68 |
| Available Languages: | English |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Administration | 15% | - Backup and restore procedures - Health checks and routine operations - Omnichannel DataStore management |
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
Avaya Oceana® Solution Support Sample Questions:
Question 1
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A. UAC cluster
B. OCP cluster
C. Each cluster
D. Common Component cluster
Question 2
Refer to the exhibit.
A. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
B. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
Question 3
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
A. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
Question 4
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A. System Logs
B. PU Logs
C. Service Logs
D. Provider Logs
E. Agent Browser logs
Question 5
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
A. CustomerControllerService PU Logs file
B. ORCRestService PU Log file
C. SMSVendotSnapin Service Log file
D. MessagingSetvice Service Log file
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C,E | Question 5 Answer: B |
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