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Updated: Sep 05, 2026
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SAP C_TCRM20_70 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 |
| Exam Number: | C_TCRM20_70 |
| Certificate Validity Period: | Not formally time-limited for older SAP CRM 7.0 certifications (policy varies by SAP certification generation) |
| Exam Price: | USD 500 (varies by country/region) |
| Related Certifications: | SAP Certified Application Associate - CRM (various versions) SAP Certified Application Associate - SAP Customer Relationship Management |
| Exam Duration: | 180 minutes |
| Passing Score: | Approximately 65% (varies by exam version) |
| Exam Format: | Multiple response, Multiple choice |
| Available Languages: | English |
| Real Exam Qty: | 80 questions (approximate range 80–90) |
| Recommended Training: | SAP CRM 7.0 Training Courses |
| Exam Registration: | SAP Certification Hub |
| Exam Way: | Online proctored or authorized test center (SAP Certification exam delivery via SAP training platform partners) |
| Pre Condition: | No strict prerequisites required; basic understanding of business processes and SAP navigation recommended. |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Marketing Fundamentals | - Campaign management
|
| Topic 2: Sales and Service Processing | - Sales cycle in SAP CRM
|
| Topic 3: Interaction Center | - Interaction handling
|
| Topic 4: Master Data Management | - Business partner concept
|
| Topic 5: SAP CRM Basics and Architecture | - SAP CRM system architecture overview
|
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