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Updated: Sep 10, 2026

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EMC E20-920 Exam Overview:

Certification Vendor:Dell Technologies
Exam Name:EMC Cloud Services Expert Exam for Cloud Architects
Exam Number:E20-920
Exam Format:Multiple choice, Scenario-based questions
Certificate Validity Period:2 years
Exam Duration:90-120
Available Languages:English
Real Exam Qty:60-70
Related Certifications:Dell EMC Cloud Architect
VMware Cloud certifications
Dell EMC Cloud Infrastructure
Exam Price:Approx. 230 USD
Passing Score:63%
Recommended Training:Dell EMC Cloud Architect Training Path
Exam Registration:Dell Technologies Proven Professional Certification
Sample Questions:EMC E20-920 Sample Questions
Exam Way:Online proctored exam or authorized test center
Pre Condition:Recommended experience in cloud infrastructure, virtualization (especially VMware), and Dell EMC technologies; prior Dell EMC Associate or Professional certifications are beneficial.
Official Syllabus URL:https://education.dell.com

EMC E20-920 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe key componentsof service operations and management including
  • Describe considerations for service funding as well as details for service costing and pricing
Topic 2
  • Assessment of current applications profiles and existing services
  • Describe nature of the cloud services and how they tie into the four ITaaS Focus areas
Topic 3
  • Describe the nature and use of Chargeback and Showback financial information
  • Identify innovative practices, tools, and technologies
Topic 4
  • Describe the nature of, and key considerations pertaining to, security and trust with cloud services, compliance and auditing for cloud services
Topic 5
  • Describe the nature of, and key considerations pertaining to, risk management for cloud services, governance for cloud services
Topic 6
  • Identify emerging trends in technology that are reshaping social behaviors, businesses
  • Identify characteristics of, and considerations for, orchestration and automation
Topic 7
  • Identify backend technology processes and tools that might aid in delivering cloud services
Topic 8
  • Describe the nature and use of Service Catalogs and Service Templates and the tie-in to Orchestration
  • IT Transformation and Cloud Services

Reference: https://japan.emc.com/collateral/support-training/training/customer-training-offerings/E20-920.pdf

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