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Updated: Sep 12, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
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WGU Operations-Management Exam Overview:
| Certification Vendor: | WGU |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | C215, VDC2 |
| Exam Price: | Included in tuition |
| Passing Score: | 70% |
| Real Exam Qty: | 70–72 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice, Select All That Apply |
| Related Certifications: | WGU Master of Business Administration WGU Bachelor of Science in Business Management |
| Available Languages: | English |
| Certificate Validity Period: | Valid upon completion, no expiration |
| Recommended Training: | WGU Course Resources & Study Guides |
| Exam Registration: | WGU Student Portal |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored exam via WGU testing platform |
| Pre Condition: | Enrollment in WGU business or MBA program; no prior exams required |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-curriculum.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Topic 2: Process Design and Analysis | 20% | - Process Types
|
| Topic 3: Forecasting and Project Management | 20% | - Demand Forecasting
|
| Topic 4: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Topic 5: Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
WGU Operations Management (C215, VDC2) Sample Questions:
A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
- A. By using the load-distance model
- B. By using the transportation method
- C. By using the center-of-gravity approach
- D. By using the break-even analysis
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Why is the marketing plan essential to the creation of the aggregate plan?
- A. The marketing plan provides insight into operations goals and activities for the year.
- B. The actual market demand in the marketing plan is required to make adjustments to other plans.
- C. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
- D. Research and development in the marketing plan drives new products.
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What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
- A. To control the production department
- B. To create demand for promised deliveries
- C. To manage the demand for promised deliveries
- D. To identify new product demand
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Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
- A. Their control over internal operations
- B. Their influence and leverage over suppliers
- C. Their advertising costs
- D. Their influence over future legislation and regulations
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What would be an organization's next step after it has revised or implemented new operations?
- A. Conduct a final analysis of the existing operation one more time
- B. Revise the order of the operation before putting it into service to ensure the order of the operation
- C. Follow up to make sure the new operation resolves quality problems
- D. Reverse the order of the operation to determine that all workers know how to complete the operation
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