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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice handles all pre-defined user-initiated service actions?

A) Service level management
B) Deployment management
C) Service request management
D) Incident management

2. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Automation is best applied to non-standard tasks
B) Technology eliminates the need for human intervention
C) Automation frees human resources for more complex activities
D) Activities should be automated before they are optimized

3. Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A) Requirements
B) Resources
C) Suppliers
D) products

4. Which dimension of service management considers governance, management, and communication?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

5. Which statement about the input and output of the value chain activities is CORRECT?

A) Some value chain activities only have input, whereas others only have outputs
B) Each value chain activity receives inputs and provides outputs
C) Input and output are fixed for each value chain activity
D) The organization's governance will determine the inputs and outputs of each value chain activity

Solutions: