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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about mailboxes?

A) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
B) Techmail is responsible for pulling emails from single or multiple mailboxes.
C) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
D) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
E) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

2. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

3. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to copy and paste the source code across the multiple interfaces.
B) You need to re-create the message template across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.

4. Which two are non-CRUD operations?

A) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
C) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
F) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

5. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) business rules
B) syndicate chat widget
C) configuration settings
D) proactive chat widget

Solutions: