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Updated: Jul 16, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam |
| Exam Number: | 3000.2 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Recommended Training: | Avaya SME Communications implementation/support training Avaya IP Office training courses |
| Exam Registration: | Avaya Training and Certification Portal Avaya Learning Center (registration and course access) |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. |
| Pre Condition: | Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| SME Communications System Overview | - System architecture and core components - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?
A) Forward Hunt Group Calls
B) Incoming Call Route Fallback Destination
C) Time of Day Forwarding
D) Time Profile
2. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?
A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
C) File > Advanced > Change Mode > Disable TFTP Server
D) File > Advanced > Discovery > Uncheck Enable TFTP Server
3. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
A) Line of Business application integration needs
B) Productivity Requirements
C) Current PBX/Key System Features and Dial Plan
D) Above Physical Layer: Existing Data Network
E) Physical Layer: Existing Telecom Infrastructure
4. Which three are required to get UMS working on a client PC? (Choose three.)
A) UMS Client application installed on the user's PC
B) VoiceMail Pro installed with the UMS option loaded on a server
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) a compatible Internet browser
E) UMS Web Service is enabled on the User Profile in the configuration
5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
A) Older IP Office applications may not be supported.
B) All licenses will need to be renewed.
C) Telephone and system features may have changed between loads.
D) Phones may need to be upgraded increasing downtime.
E) Hardware may not be compatible with the new version of IP Office.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C,D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: A,C,E |
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