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Updated: Jul 25, 2026
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Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Exam retired (retired on June 23, 2012) |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Historically delivered through Pearson VUE authorized testing centers; this exam has been retired. |
| Pre Condition: | No mandatory prerequisite exam; intended for candidates with knowledge and experience in Avaya IP Office SME communications solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design | - SME communications solution architecture
|
| Topic 2: Implementation and Configuration | - System deployment
|
| Topic 3: Maintenance and Troubleshooting | - Operational support
|
| Topic 4: Telephony and Messaging Applications | - Communication applications
|
| Topic 5: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 6: Call Routing and Networking | - Multi-site networking
|
| Topic 7: Infrastructure Data Gathering | - Customer productivity requirements
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A) if hardware is compatible with the new version of IP Office
B) if all licenses will need to be renewed
C) if older IP Office applications are to be supported
D) if telephones and system features have changed between loads
E) if telephones need to be upgraded thereby increasing downtime
2. Which method will avoid corruption of the data on the SD card when removing the SD card?
A) Dial the shutdown short code to shutdown the card before removing the SD card.
B) Use system Monitor to shutdown the card before removing the SD card.
C) Use the Manager application to shutdown the card before removing the SD card.
D) Pull out the card; special shutdown is not required.
3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A) Duplicate the issue and obtain traces.
B) Research possible causes and implement a solution
C) Test and document the results of the implemented solution.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Replace hardware outside warranty.
4. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) IP Office Manager
B) VoiceMail Pro Client
C) One-X Portal
D) Embedded File Manager
5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) SSA Snapshot
B) Debug Manager on DTE port
C) System Monitor with default filters
D) System Monitor with ISDN L3 filter options enabled
Solutions:
| Question # 1 Answer: A,C,D,E | Question # 2 Answer: C | Question # 3 Answer: A,B,C | Question # 4 Answer: B | Question # 5 Answer: D |
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