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Updated: Jul 29, 2026
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Exam Format: | Multiple Choice, Drag and Drop, Scenario-Based, Simulations |
| Exam Price: | $125-$175 USD |
| Real Exam Qty: | 60-65 |
| Available Languages: | English |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation |
| Topic 2: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud |
| Topic 3: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems |
| Topic 4: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 5: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - Security, survivability, and redundancy - LAN/WAN design and considerations |
| Topic 6: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Contact Center Select architecture - Agent, supervisor, and reporting features |
| Topic 7: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
Avaya Midsize Solution Design Sample Questions:
1. What are two reasons to use Voicemail Pro for recording? (Choose two.)
A) It offers live monitoring of voice and screens.
B) It provides reporting such as how many times a call was put on hold.
C) No additional licensing is needed to allow any user call recording via a button.
D) Each Avaya Contact Center Select voice agent license includes a recording license.
2. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
A) It has visible mechanical buttons.
B) It has a smaller touch screen.
C) It does not Include a camera.
D) It is not an all glass device.
3. Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
A) The incoming trunk must be digital and the outgoing can be analog or digital.
B) The incoming and outgoing trunk can be analog or digital.
C) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
D) The incoming and outgoing trunk must be digital.
4. Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
A) J179
B) J169
C) J139
D) J129
5. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) When simultaneous mode for the IP Office user is not available
C) When the mobile device loses contact with the IP Office In the cloud data center
D) After the mobile device rings an administer-able number of rings.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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