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Updated: Sep 25, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Real Exam Qty: | 55 - 65 |
| Exam Price: | Approx. $125 - $150 USD |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Avaya |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
| Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Vector programming and VDN configuration - Call treatment and queuing logic |
| Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Avaya Aura Communication Manager | 25% | - Platform architecture and licensing - ACD and EAS configuration - Integration with CMS |
| Reporting and Performance Management | 20% | - Data verification and validation - Real-time and historical reporting - Agent, split, and service level metrics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the flashing skill button on the telephone set
- B. by the Skill whisper announcement before call: is delivered
- C. by the VDN of Origin announcement before call is delivered
- D. by the telephone display (a = Originator Name to VDN)
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualTestsQuiz members. You can sign-up / login (it's free).
Which Call Center package includes Expert Agent Selection (AES)?]
- A. Call Center Standard
- B. Call Center Basic
- C. Call Center Elite
- D. Call Center Introductory
Correct Answer: C 🗳️
Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
- A. CMS version is misconfigured on the system-parameters features form.
- B. CM version is not matching CMS setup.
- C. CMS version is not configured an the system-parameters features farm,
- D. There is no network connection to CLAN.
Correct Answer: B 🗳️
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
- A. The holiday recording was not functioning properly.
- B. An agent forgot to log out.
- C. The Communication Manager was down.
- D. The holiday was not administered in the holiday tablet
Correct Answer: D 🗳️
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET 1Port
- B. NET MGT Port
- C. XVR-300XB port
- D. SER MGT Port
Correct Answer: D 🗳️
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