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Updated: Jul 23, 2026
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Nortel 920-362 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | Notel 920-362 (Communication Server 1000 Rls. 6.0 Platform Architecture and Upgrade) |
| Exam Number: | 920-362 |
| Available Languages: | English |
| Exam Duration: | Not publicly specified (commonly ~90–120 minutes for similar Nortel exams) |
| Passing Score: | Not officially published |
| Related Certifications: | Nortel Communication Server 1000 Nortel CS1000 Platform Certification |
| Certificate Validity Period: | Not publicly specified (historically many Nortel certs had no strict expiration or were tied to product lifecycle) |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Price: | Approx. USD 50–120 (varies by training provider; no official fixed public fee found) |
| Recommended Training: | CS1000 Platform training (legacy vendor/partner courses) |
| Exam Registration: | Nortel / Avaya legacy certification information |
| Sample Questions: | Nortel 920-362 Sample Questions |
| Exam Way: | Typically delivered via proctored testing centers or authorized exam platforms (historically vendor/partner-based delivery) |
| Pre Condition: | No strict official prerequisites publicly documented; familiarity with Nortel Communication Server 1000 systems recommended. |
| Official Syllabus URL: | https://www.nortel.com |
Nortel 920-362 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication Server 1000 Platform Architecture | - System components and architecture overview - Core call processing and switching design |
| Installation and Configuration | - Configuration of CS1000 elements - Initial system setup |
| Networking and Integration | - External system connectivity - IP telephony integration |
| Upgrades and Migration | - Version migration and compatibility - Software upgrade procedures |
| Maintenance and Troubleshooting | - Fault isolation and resolution - System diagnostics |
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