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Updated: Jul 08, 2026
No. of Questions: 152 Questions & Answers with Testing Engine
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The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?
A) Engineering, focusing on reliability and safety
B) Aesthetics of experience, focusing on usability
C) Performance, focusing on functionality
D) Structure, focusing on building construction
2. What is the BEST way to engage physicians in improving the patient experience?
A) Ensure they understand the goals of the institution.
B) Explain to the physicians about value in health care.
C) Review all the negative comments that they receive.
D) Create a meaningful physician recognition program.
3. Which option represents the use of Lean principles?
A) Writing a strategic plan based on patient and family values
B) Adding steps into a process to better define it
C) Going to "Gemba" to observe the current process
D) Including patients in daily bedside rounds
4. An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?
A) Seek additional information by reaching out to friends and colleagues who have been patients and ask whether they have had similar experiences.
B) Create communications training for front-line staff and physicians.
C) Seek additional information by reaching out to patients and families to ask about their involvement in the care process.
D) Work with unit leaders to develop and add a custom question to the patient experience survey.
5. When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?
A) Creating a strategic vision
B) Removing barriers to change
C) Making change a continuous process
D) Forming a guiding coalition
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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