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Updated: Jul 19, 2026
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EXIN EX0-117 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | EX0-117 |
| Exam Format: | Multiple choice, Closed book |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region (typically ~USD 150–250 equivalent) |
| Related Certifications: | ITIL Intermediate ITIL Expert ITIL Managing Across the Lifecycle |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | Historically lifetime validity (no fixed expiration under EXIN ITIL Foundation 2011 scheme) |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, French, Spanish, Dutch |
| Sample Questions: | EXIN EX0-117 Sample Questions |
| Exam Way: | Online or accredited test center (computer-based exam, proctored depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 20% | - Service desk and support
|
| Service Management as a Practice | 20% | - Concepts of service and value
|
| Continual Service Improvement | 10% | - CSI principles
|
| Service Lifecycle Core Concepts | 30% | - Service Design
|
| Service Transition | 20% | - Change and release processes
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. With which process is problem management likely to share categorization and impact coding systems?
A) Service asset and configuration management
B) Capacity management
C) IT service continuity management
D) Incident management
2. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A) The service catalogue management
B) The supplier management
C) The service level management
D) The IT service continuity management
3. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To proactively prevent all outages to IT services
B) To design and build processes which will meet business needs
C) To decide how IT will engage with suppliers during the service lifecycle
D) To deliver and manage IT services at agreed levels to business users and customers
4. How many people should be accountable for a process as defined in the RACI model?
A) Only one - the process architect
B) Only one - the process owner
C) As many as necessary to complete the activity
D) Two - the process owner and the process enactor
5. Which one of the following is NOT an objective of problem management?
A) Minimizing the impact of incidents that cannot be prevented
B) Restoring normal service operation as quickly as possible
C) Preventing problems and resulting incidents from happening
D) Eliminating recurring incidents
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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