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Updated: Oct 05, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 2: Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Topic 3: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 4: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
- A. It is always less expensive than using the public internet.
- B. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
- C. It automatically provides a backup connection.
- D. It removes the need for any firewall security policies.
Correct Answer: B 🗳️
In AICC, what is the "customer journey"?
- A. The route taken by a call through the network.
- B. The training process for new agents.
- C. The complete sequence of touchpoints a customer has with the contact center across all channels over time.
- D. The path a customer takes through the IVR menu during a single call.
Correct Answer: C 🗳️
What is the primary technical consideration when planning to support "WebRTC" endpoints (like web browsers) as clients for the AICC system?
- A. All agents must use WebRTC-based phones.
- B. WebRTC cannot be integrated with AICC.
- C. The AICC infrastructure must include a WebRTC gateway or SBC that can translate between WebRTC and SIP.
- D. It requires a special version of the UAP.
Correct Answer: C 🗳️
What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?
- A. To manage the workload of individual agents.
- B. To balance the audio levels of calls.
- C. To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
- D. To load the software onto agent computers.
Correct Answer: C 🗳️
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
- A. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
- B. All agents must have personal WhatsApp accounts.
- C. The IVR must be configured to accept voice messages.
- D. The customer must use a specific brand of phone.
Correct Answer: A 🗳️
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