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EXIN ITSM18FB Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18FB |
| Exam Price: | Approx. $180–$220 USD / €160–€190 EUR |
| Exam Format: | Multiple Choice, Closed Book |
| Available Languages: | English, Japanese, Brazilian Portuguese, Korean |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% |
| Exam Duration: | 30 minutes |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Real Exam Qty: | 20 |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Preparation Guide |
| Exam Registration: | EXIN Official Registration |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | Valid ITIL certification (any version), VeriSM, SIAM, or equivalent service management foundation certificate |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018/ |
EXIN ITSM18FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ISO/IEC 20000:2018 Process Requirements | 35% | - Service portfolio and agreement processes - Service design, build and transition - Service assurance and performance evaluation - Supply and demand management - Resolution and fulfilment processes |
| Operation & Continual Improvement of SMS | 15% | - Measurement, monitoring and internal audit - Management review and continual improvement |
| Service Management System (SMS) Concepts & Principles | 35% | - Scope, context and leadership requirements - Risk-based thinking and planning - Documentation and resource management |
| Introduction to IT Service Management | 15% | - Key differences from previous standard versions - Purpose and benefits of ISO/IEC 20000:2018 |
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