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Updated: Oct 08, 2026
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Salesforce Slack-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Slack Consultant |
| Exam Number: | Slack-Con-201 |
| Real Exam Qty: | 60-65 |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Salesforce Certified Consultant Salesforce Certified Administrator |
| Passing Score: | 67% |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple-select, Multiple-choice |
| Available Languages: | English |
| Recommended Training: | Prepare for Your Slack Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Slack-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No required prerequisites; recommended experience with Slack implementation, administration, and business consulting |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/slack-consultant |
Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management |
| Topic 2: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins |
| Topic 3: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 4: Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Topic 5: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
- A. Contact a Slack Admin.
- B. Reach out to the help desk.
- C. Take the Slack Admin Certification Prep Course.
- D. Check out the resources in the Slack Help Center.
Correct Answer: D 🗳️
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You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?
- A. Everyone, except guests
- B. Org Admins and Org Owners only
- C. Everyone, including guests
- D. Workspace Admins and Workspace Owners only
Correct Answer: A 🗳️
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Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?
- A. Customized emojis and delivery method
- B. Sender(s) of the communication and delivery method
- C. Delivery method only
- D. Sender(s) of the communication only
Correct Answer: B 🗳️
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Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?
- A. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
- B. Post answers to the questions in the #slack-help channel with an @here mention.
- C. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
- D. Copy and paste the text of the help center into your training channel and pin the post.
Correct Answer: C 🗳️
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RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?
- A. Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
- B. Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
- C. Create custom profile fields "Department" and "Manager" so members can update them manually.
- D. Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
Correct Answer: B 🗳️
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