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Last Updated: Sep 11, 2026
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| Section | Objectives |
|---|---|
| System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
| Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - POM installation and configuration - Outbound dialing strategies and rules |
| Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - System architecture and core components overview - Integration with Avaya Aura platform |
Question 1
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the httpd service.
C. Reboot the machine.
D. Restart the ICR Core service.
Question 2
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?
A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
B. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
D. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
Question 3
A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?
A. The Oracle JDBC driver is installed automatically
B. http://www.oracle.com
C. The Experience Portal DVD
D. http://support.avaya.com
Question 4
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?
A. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
B. The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
C. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
D. The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
Question 5
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The specified VoIP gatekeeper or SIP gateway is incorrect
B. One or more MPP system resources are overloaded
C. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
D. The Postgres service on the Experience Portal manager (EPM) is not running
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: A,C |
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