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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMDataCollector
B) UCMServices
C) CallServerConnector
D) UCM-PU

2. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A) Ingress VDN
B) Transfer VDN
C) Self Service VDN
D) Routing VDN

3. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Session ID
B) UCID
C) Context ID
D) Call Ref ID
E) Call ID

4. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the service install status on cluster Administrator page in SMGR.
B) Look at the Oceana Monitor page.
C) Check the status of duster 1 in SMGR.
D) Run deploy-service -lv on the Breeze server.
E) Look at the Event Log in System Manager.

5. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Experience Portal IVR Application
C) Avaya Aura Application Enablement Services
D) Avaya Aura Session Manager

Solutions: