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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What is the most important asset to Socket Inc. associated with the use of cloud storage? Refer to scenario 5.

A) Employees with access to cloud storage files
B) IT provided network drives
C) Customers' personal data

2. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1, which of the following controls implemented by Antiques is a detective and administrative control?

A) Review of all user access rights
B) Review of the information security policy
C) Enable the automatic update feature of the new software

3. Which situation described in scenario 2 Indicates service unavailability?

A) Lucas was no! able to access the website with his credentials
B) Attackers still had access to the data when Solena delivered a press release
C) Lucas was asked to change his password weekly

4. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) HealthGenic did not train its personnel to use the software
B) The software company modified information related to HealthGenic's patients
C) HealthGenic used a web-based medical software for storing patients' confidential information

5. An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?

A) No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
B) No, because the documented information should have a strict format, including the date, version number and author identification
C) Yes, but documenting each security control and not the process in general will make it difficult to review the documented information

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