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Last Updated: Jul 23, 2026
No. of Questions: 108 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Examination platform: Online proctored or on-site
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Passing score: 70%
Number of questions: 60
Language of Exam: English
Duration of Exam: 130 minutes
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Exam Blueprint Preparation guide
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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| Section | Weight | Objectives |
|---|---|---|
| Service Mapping Configuration | 20% | - Service mapping architecture and components - Service map creation and configuration - Defining business and technical services - Entry points and service dependency mapping |
| Event Management Integration | 10% | - Integration architecture and requirements - Event Management configuration for Service Mapping - Event correlation and service impact analysis |
| Implementation and Operational Readiness | 10% | - Security and access control - Performance and scalability - Operational processes and KPIs - Implementation planning and scoping |
| Pattern Design and Troubleshooting | 30% | - Pattern best practices and optimization - Pattern testing, validation and troubleshooting - Creating and modifying discovery patterns - Pattern fundamentals and architecture |
| CMDB Management and Data Integrity | 15% | - CMDB health and validation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies - Data quality and reconciliation |
| Discovery Configuration and Integration | 15% | - MID Server deployment and management - Credentials and access management - Integration with Discovery application - Discovery setup and configuration |
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