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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for measuring the following objective: "Improve process performance"?

A) Deliver process performance improvement project by 31 December
B) Processes improved to the desired level (%)
C) Hours spent on process improvement (#)
D) Processes (#)

2. How often should KPIs be modified?

A) As often as required by strategy / operational changes
B) Once a year
C) Once a quarter
D) Once a month

3. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?

A) Orders processed per hour (#)
B) None of the answers
C) Retained earnings ($)
D) Profitable customers (%)

4. For "Project delivery by 30 November 2020", the trend is good when:

A) Decreasing
B) Within range
C) Increasing
D) This is not a KPI

5. Objectives should start with:

A) Value drivers
B) Nouns
C) Adjectives
D) Action verbs

Solutions: