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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product Service sold has a recurring charge
B) The product/service sold is high volume, one time billing event, such as a pay per view
C) The product services sold can undergo future attribute changes
D) The product services sold will have child features added in the future
E) The Product sold is a device accessory such as phone case

2. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

3. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Custom API via lightening Out
B) Digital commerce SDK
C) Cart Based API using Omni Out
D) Digital Commerce API

4. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design order capture and order fulfillment flows
B) Design a contract creation and contract renewal flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design opportunity management flows and convert the opportunity to quote.

5. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
B) Create one decomposition relationship each via one parent class product from all commercial offerings
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D) Create one decomposition relationship each from all commercial offerings to the same technical product

Solutions: