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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 3
B) Genesys Cloud 4
C) Genesys Cloud 1
D) Genesys Cloud 2

2. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to a network segment that has outbound access to the public Internet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a different network segment that has access to your company intranet.

3. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the built-in Dialpad.
B) Use the .NET Client.
C) Use the Call History.
D) Use the Make Call button.

4. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants, except the initiator, must click on the Join button in the chat view.
B) All participants must click on the Join button in the video chat view.
C) Participants automatically placed in the video chat when clicking on the chat room.
D) Other participants must also click on the Open video call icon.

5. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings
B) Admin > Account Settings > Organization Settings > Settings
C) Admin > Account Settings > Organization

Solutions: