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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is a use of the change schedule?

A) Assigning resources to changes
B) Creating change models
C) Deciding the approval authority for changes
D) Automating the change process

2. What is a change schedule PRIMARILY used for?

A) To help manage normal changes
B) To help plan emergency changes
C) To help authorize standard changes
D) To help assign a change authority

3. Which is a purpose of release management?

A) To handle user-initiated service requests
B) To protect the organization's information
C) To make new and changed services available for use
D) To move hardware and software to live environments

4. Which service value chain activity relates with buying new products?

A) Plan
B) Obtain/build
C) Engage
D) Improve

5. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) existing information
B) new methods
C) additional measurements
D) revised processes

Solutions: