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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A) A request for change
B) An emergency change
C) An emergency event
D) An alert

2. What BEST describes the value of service operation to the business?

A) It reduces the duration and frequency of service outages
B) It ensures IT services are continuously aligned to business requirements
C) It defines the control of service assets and configurations
D) It supports the creation of a portfolio of quantified services

3. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The service owner
B) The IT director
C) The process owner
D) The customer

4. Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

A) Service level management
B) Service Design.
C) Service transition
D) Service operation.

5. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A) Customer services
B) Supporting services
C) Business services
D) Component services

Solutions: