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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT an objective of problem management?

A) Minimizing the impact of incidents that cannot be prevented
B) Restoring normal service operation as quickly as possible
C) Preventing problems and resulting incidents from happening
D) Eliminating recurring incidents

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the known error database
B) The service knowledge management system is part of the configuration management system
C) The configuration management system is part of the configuration management database
D) The configuration management system is part of the service knowledge management system

3. Which one of the following is the BEST description of a major incident?

A) An incident which requires a large number of people to resolve
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident which has a high priority or a high impact on the business
D) An incident logged by a senior manager

4. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
B) A database that contains definitions of all media CIs
C) A secure location where definitive hardware spares are held
D) A secure library where definitive authorized versions of all software and back-ups are stored and protected

5. Which one of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To ensure that service changes create the expected business value
C) To minimize the impact of service outages on day-to-day business activities
D) To plan and manage entries in the service catalogue

Solutions: