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Last Updated: Oct 28, 2026

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Employers trust Microsoft certifications because they are hard to fake and harder to wing. Earning yours starts with the Microsoft Dynamics CRM 2011, Customization and Configuration, and ActualTestsQuiz backs your preparation with MB2-866 practice questions aligned to the official objectives.

Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Customize Solutions and Deployment- Manage Solutions
  • 1. Create and export solutions
    • 2. Import and manage solutions
      - Configure System Settings
      • 1. Manage system customization settings
        • 2. Configure organization settings
          Customize Microsoft Dynamics CRM- Customize the User Interface
          • 1. Customize navigation and site maps
            • 2. Configure forms and views
              - Configure Entities and Fields
              • 1. Create and modify entities
                • 2. Create and configure attributes
                  Configure Microsoft Dynamics CRM Functionality- Configure Business Rules and Processes
                  • 1. Configure workflows
                    • 2. Configure dialogs and business process flows
                      - Configure Security
                      • 1. Configure teams and business units
                        • 2. Configure security roles
                          Manage Data and Reporting- Manage Data
                          • 1. Manage data quality and duplicate detection
                            • 2. Import and export data
                              - Configure Reporting
                              • 1. Configure dashboards and charts
                                • 2. Create and modify reports

                                  Before You Take the Microsoft MB2-866 Exam: Key FAQs

                                  Registering for the MB2-866 exam costs USD 100 at the official rate, and you need 700 to pass. Bear in mind that an unsuccessful attempt is not discounted the second time around — a retake is charged at the full fee again. That is why experienced candidates test themselves with the 75 practice questions from ActualTestsQuiz until their results are consistently strong before spending money on the real thing.

                                  Yes, and we encourage it. A free PDF demo of the MB2-866 questions is available so you can evaluate the quality and layout before buying. After purchase, your material stays current with 365 days of free updates — and if that period ever expires, you can extend the update service at a 50% discount through your member zone.

                                  Registration is handled through the vendor's official channels:

                                  As for how you will sit it, the MB2-866 exam is offered Online proctored or testing center delivery through Microsoft exam providers (historical delivery). — pick the option that fits your situation during booking.

                                  You will face 50-60 questions within a time allowance of 120 minutes. Raw numbers aside, the real skill is pacing: candidates who run out of time usually spent too long on early questions. Our advice is to set a mental per-question budget, skip and revisit anything that stalls you, and complete at least two full timed runs in the ActualTestsQuiz test engine before the real appointment so the clock never rattles you.

                                  Both situations are covered. Take the corresponding MB2-866 exam within 60 days of purchase without passing, and you may claim a full refund under our 100% Money Back Guarantee: submit a scanned exam enrollment slip plus the official Score Report PDF within 2 days of your exam date, and we finish processing within 7 days. The conditions are strict — an exam taken within 3 days of purchase does not qualify, the candidate's name must match the payer's, and free materials or expired orders are excluded. Would you rather keep studying? Swap the order for two other exam products of equal value free of charge while keeping updates on your original purchase. As for delivery, it is immediate: files unlock for download the moment payment clears, a copy reaches your mailbox within a minute, and there is no cap on how many computers you install it on — if 2 hours pass with nothing received, contact our support team.

                                  Passing the MB2-866 exam earns you the Microsoft Dynamics CRM 2011 Customization and Configuration certification, a Associate-level credential. It is the vendor's official proof that your skills meet the standard employers look for, and it regularly appears as a requirement in job postings. The certification also relates to Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics CRM 2011 Customization and Configuration, so it can anchor a broader certification plan rather than stand alone.

                                  Candidates should have practical experience customizing and configuring Microsoft Dynamics CRM 2011. No mandatory prerequisite exam was required. Because vendors revise their eligibility rules from time to time, treat this as a starting point and verify the latest requirements on the official exam page — see the official MB2-866 exam outline before you commit to a test date.

                                  The vendor organizes the Microsoft Dynamics CRM 2011, Customization and Configuration blueprint into 4 domains, led by Configure Microsoft Dynamics CRM Functionality, Manage Data and Reporting, Customize Solutions and Deployment. Every domain contains further subtopics, and the weighting tells you where your study hours pay off most — the full outline above has the complete picture, so review it before building your study plan.

                                  The vendor recommends the following official courses for this exam:

                                  Training builds knowledge, but it does not measure readiness. Once you finish a course, put yourself to the test with the MB2-866 practice questions from ActualTestsQuiz — that is where you find out whether the material actually stuck.

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  Question #1

                                  Which of the following statements about entity mapping in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

                                  • A. Mapping keeps data in the source entity synchronized with data in the target entity.
                                  • B. Mapping maintains a relationship between the source entity and the target entity after a record is created.
                                  • C. One source field can be mapped to many fields in the target entity.
                                  • D. Mapping does not apply if a user creates a new record outside of the context of a parent record.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Question #2

                                  When a user performs a quick find in Microsoft Dynamics CRM 2011, which fields in the file does the system search?

                                  • A. all fields that are displayed as columns in the user s current view
                                  • B. all fields
                                  • C. all fields that are Find Columns in the Quick Find view
                                  • D. all required fields
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

                                  • A. controlling access to objects through security
                                  • B. enforcing the population of required custom fields on a record
                                  • C. controlling access to the database through the data access layer
                                  • D. raising events for workflow processes
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D  🗳️

                                  Question #4

                                  Which of the following statements applies to both Microsoft Dynamics CRM 2011 on-premises and Microsoft Dynamics CRM Online 2011?

                                  • A. supports Internet lead capture
                                  • B. allows offline synchronization with Microsoft Outlook 2010
                                  • C. supports custom workflow assemblies
                                  • D. allows a maximum of 2048 fields per entity
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #5

                                  You create a custom entity in Microsoft Dynamics CRM Online 2011. In the entity definition, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus. What should you do?

                                  • A. Publish the entity, and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
                                  • B. Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Display in Activity Menus check box.
                                  • C. Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
                                  • D. Publish the entity, and then edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
                                  • E. Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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