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| Section | Objectives |
|---|---|
| Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Search and User Experience | - Knowledge search configuration
|
| Configuration and Setup | - Initial system configuration
|
| Reporting and Analytics | - Knowledge usage analytics
|
| Integration and Extensibility | - Integration with Oracle CX applications
|
1. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?
A) Create a standard text to include the new address and update all the answers to include it.
B) Create a variable to contain the address and update all answers to include it.
C) Search for all answers that have the address and update.
D) Call support and have them run a search and replace on the database.
2. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
A) Standard report with Replacement Value variable
B) Custom report with Predefined List variable
C) Custom report with AdHoc Value variable
D) Standard report with User Defined List variable
3. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
A) the alias.txt file
B) the wordlist files
C) both the Answers Keywords and Stopwords
D) the thesaurus.txt file
4. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
A) open tasks only
B) tasks for specific users
C) tasks that are unassigned
D) tasks related tospecific content types only
E) tasks that are assigned
5. You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
A) Cross tab report
B) Dashboard
C) Custom report with slice bucket
D) Linked report
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: A |
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