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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A) Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
B) Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
C) Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
D) Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

2. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers

A) The Salesforce administrator is not marked as a delegated administrator on the partner account.
B) The Salesforce Administrator is not assigned a role in Salesforce.
C) The Salesforce Administrator is not a member of the Partner Community
D) The account record associated with the contact record is not enabled as a partner.

3. Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

A) In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
B) HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
C) HR user profile is only available in Employee Cloud with Employee permission set license.
D) In order to leverage organizational structure, the HR help app must be created in the main org.

4. Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers

A) Content Flagging
B) Deal Registration
C) Market Development Fund
D) Service Console
E) Lead Distribution

5. DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers

A) Insurance agent permission set license
B) Insurance Agent Portal Lightning template
C) Financial Services Lightning template
D) Financial Services Community permission setlicense

Solutions: