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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define the organizational structure
B) Define business roles
C) Execute data migration
D) Set up scoping

2. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using background jobs
B) Automatically using start / stop buttons
C) Manually using time entry screen
D) Manually using service entry screen

3. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Define the organizational structure
B) Create extension fields
C) Set up scoping
D) Complete fine-tuning activities

4. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Create service tickets from inbound emails

5. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Set up notification of delegates
B) Define an approval process
C) Configure email channels
D) Build a workflow

Solutions: