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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
B) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
C) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
D) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
E) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.

2. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) ConfigManager user access on Admin Workstation
B) Supervisor CTI OS or Cisco Agent Desktop user login
C) service account login
D) WebView user login

3. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP phone built-in-bridge
B) Cisco Unified IP IVR CTI ports
C) Cisco Unified Communications Manager software conference bridge resources
D) Cisco Unified Communications Manager CTI route points

4. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Internet Script Editor group
B) Configuration group
C) Services group
D) Setup group

5. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) automatic call distribution
B) interactive voice response system
C) call switching to agent and Cisco Unified IP IVR
D) integrated call distribution

Solutions: