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Last Updated: Aug 27, 2026
No. of Questions: 173 Questions & Answers with Testing Engine
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| Sample Questions | Cisco 820-605 Sample Questions |
| Duration | 120 minutes |
| Exam Registration | PEARSON VUE |
| Exam Price | $250 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Number of Questions | 55-65 |
| Exam Code | 820-605 CSM |
| Exam Name | Cisco Customer Success Manager |
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| Section | Weight | Objectives |
|---|---|---|
| Adoption Barrier Identification and Management | 25% | - Strategies to remove or mitigate adoption obstacles - Identifying technical, operational, and organizational barriers - Implementing adoption acceleration frameworks - Monitoring and reporting adoption progress |
| Customer Success Industry and Framework | 15% | - Roles and responsibilities of a Customer Success Manager - Core concepts and value of customer success - Cisco customer success methodology |
| Customer Lifecycle Management and Value Realization | 20% | - Engagement models and touchpoints across the lifecycle - Demonstrating value and ROI to customers - Usage data analysis and insight generation - Health score assessment and risk management |
| Success Plan Creation and Development | 25% | - Defining measurable business outcomes and success criteria - Customer discovery and requirement analysis - Building comprehensive success plans - Aligning solutions with customer goals |
| Renewal and Expansion Opportunities | 15% | - Building long-term customer loyalty and advocacy - Identifying expansion and cross-sell/upsell opportunities - Driving successful renewals and contract extensions |
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