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Updated: Jul 23, 2026
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SAP C_TCRM20_60 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) |
| Exam Number: | C_TCRM20_60 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - CRM (SAP CRM) |
| Recommended Training: | SAP CRM Fundamentals Training |
| Exam Registration: | SAP Certification Hub |
| Exam Way: | Proctored exam via SAP Certification Hub / authorized testing provider |
| Pre Condition: | No formal prerequisites required; basic SAP and business process knowledge recommended |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data Management | - Business partners
|
| Topic 2: SAP CRM Overview | - CRM architecture and components
|
| Topic 3: Sales Functionality | - Sales processes
|
| Topic 4: Interaction Center | - Call center processes
|
| Topic 5: Service Management | - Customer service processes
|
| Topic 6: Marketing | - Campaign management
|
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