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Salesforce EX-Con-101 Exam Overview:

Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
B) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
C) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
D) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.

2. Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A) Add the Embedded Service component to Builder pages.
B) Configure the Embedded Service connector.
C) Create an Embedded Service quick action.
D) Create a custom component using the Embedded Service API.

3. How can Sharing Sets be used to share records with Customer Community users?

A) Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
B) Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
C) Create one Sharing Set and add the objects to share in the Sharing Set.
D) Create one Set per object and add the Customer Community profiles to each Sharing Set.

4. How can records owned by Customer Community users be shared with internal users?

A) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
B) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
C) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
D) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

5. Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

A) Update organization-wide settings.
B) Enable Search EngineOptimization (SEO).
C) Configure the default login.
D) Enable Digital Experiences.

Solutions: