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Updated: Sep 09, 2026

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HP HP2-N35 Exam Overview:

Certification Vendor:HP (Hewlett-Packard / HPE)
Exam Name:Selling HP IT Service Management Solutions
Exam Number:HP2-N35
Related Certifications:HP Service Manager certifications (related product ecosystem)
ITIL Foundation (commonly recommended prerequisite knowledge)
Available Languages:English
Exam Format:Scenario-based questions, Multiple choice
Recommended Training:HPE Training & Certification Catalog
Exam Registration:HPE Education Services Certification Portal
Sample Questions:HP HP2-N35 Sample Questions
Exam Way:Typically delivered via authorized testing centers or online proctored exams (historical HP certification delivery model).
Pre Condition:No strict prerequisites published; ITSM/ITIL knowledge and familiarity with HP Service Management solutions is recommended.
Official Syllabus URL:https://www.hpe.com/ww/en/education-services.html

HP HP2-N35 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP IT Service Management Portfolio Overview- HP Service Management solutions positioning
  • 1. Service desk and workflow automation capabilities
    • 2. HP Service Manager overview
      - HP Service Management strategy and value proposition
      • 1. IT service management business drivers
        • 2. Customer pain points and solution mapping
          Topic 2: Selling IT Service Management Solutions- Sales positioning and value communication
          • 1. Competitive differentiation concepts
            • 2. ROI and business value articulation
              - Customer engagement scenarios
              • 1. Discovery of customer ITSM requirements
                • 2. Mapping solutions to enterprise needs
                  Topic 3: Implementation and adoption considerations- Operational adoption
                  • 1. User adoption and process standardization
                    - Deployment models
                    • 1. On-premises and enterprise deployments
                      Topic 4: ITIL-aligned Service Management concepts- Integration of ITIL with HP solutions
                      • 1. Alignment of HP Service Manager with ITIL processes
                        - ITIL processes overview
                        • 1. Change and configuration management basics
                          • 2. Incident and problem management concepts

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