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Updated: Oct 28, 2026
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Microsoft MB2-866 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011, Customization and Configuration |
| Exam Number: | MB2-866 |
| Exam Duration: | 140 minutes |
| Certificate Validity Period: | Retired, no active validity; legacy certification |
| Passing Score: | 700 |
| Available Languages: | English, German, French, Japanese, Spanish |
| Real Exam Qty: | 75 |
| Exam Price: | USD 127 |
| Exam Format: | Multiple Choice, Select All That Apply |
| Related Certifications: | MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment (MB2-867) MCTS: Extending Microsoft Dynamics CRM 2011 (MB2-876) MCTS: Microsoft Dynamics CRM 2011 Applications (MB2-868) |
| Recommended Training: | Microsoft Official Course 80294B Microsoft Dynamics CRM 2011 Customization and Configuration Learning |
| Exam Registration: | Prometric (historical registration) |
| Sample Questions: | Microsoft MB2-866 Sample Questions |
| Exam Way: | In-person proctored exam at Prometric test centers; retired, no longer available for registration |
| Pre Condition: | No mandatory prerequisites; recommended working knowledge of Microsoft Dynamics CRM 2011 and basic database concepts |
| Official Syllabus URL: | https://social.technet.microsoft.com/wiki/contents/articles/11296.microsoft-dynamics-crm-2011-microsoft-certifications.aspx |
Microsoft MB2-866 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Organizational Structure | 15-20% | - Inheritance and hierarchy - Deployment models - Business units |
| Customizing Relationships and Mappings | 10-15% | - 1:N, N:1, N:N relationships - Field mapping - Relationship behaviors |
| Configuring Auditing and Solutions | 15-20% | - Enabling and managing auditing - Managed vs unmanaged solutions - Import, export and deployment of solutions |
| Managing Users, Teams and Security | 20-25% | - User creation and management - Field-level security - Security roles and privileges - Team types and administration |
| Customizing Forms, Views and Charts | 15-20% | - Form design and layout - View creation and filtering - Chart and dashboard configuration |
| Customizing Entities and Attributes | 20-25% | - Entity properties and behaviors - Attribute types and configuration - System vs custom entities |
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
You create two custom entities in an online deployment of Microsoft Dynamics CRM 2011. One custom entity is used to store account analysis data and the other has been defined as an activity. Which of the following statements about security access is true?
- A. The System Administrator and System Customizer roles have full access to only the custom activity entity.
- B. All built-in roles have some privileges to the custom Account Analysis Data entity, but not to the custom Activity entity.
- C. The System Administrator and System Customizer roles have access to both custom entities.
- D. All built-in roles have full access to both custom entities.
Correct Answer: C 🗳️
You need to configure the Microsoft Dynamics CRM 2011 Order form to display all products for the current order. What should you add to the Order form?
- A. a section
- B. a lookup field based on the Product field
- C. a sub-grid based on Order Products entity
- D. a Data (XML) web resource
Correct Answer: C 🗳️
In Microsoft Dynamics CRM 2011, with which of the following does the Share privilege allow users to share records? (Choose all that apply.)
- A. other teams
- B. any other business unit
- C. other users
- D. any child business unit
Correct Answer: A,C 🗳️
You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?
- A. Edit the existing chart to add the data series.
- B. Export the existing chart. Modify the XML to add the data series, and then import the chart.
- C. Create a new chart and add the data series to the new chart.
- D. Make a copy of the existing chart, and then edit the new chart to add the data series.
Correct Answer: B 🗳️
A Microsoft Dynamics CRM 2011 organization has users located in three countries. You need to set the decimal precision for the currency fields. Which of the following settings should you configure? (Choose all that apply.)
- A. the Personal Standards and Formats setting
- B. the Pricing Decimal Precision system setting
- C. the Organizational Standards and Formats setting
- D. the Precision setting on each currency attribute
Correct Answer: B,D 🗳️
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