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NEW QUESTION 12
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
- A. Cryptominer
- B. Ransormvare
- C. Boot sector virus
- D. Spyware
Answer: A
NEW QUESTION 13
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
- A. Grandfather-father-son
- B. Differential
- C. Full
- D. Off-site
Answer: A
NEW QUESTION 14
Which of the following Linux commands would be used to install an application?
- A. yum
- B. sudo
- C. grep
- D. Is
Answer: B
NEW QUESTION 15
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
- A. Investigate what the interface is and what triggered it to pop up
- B. Proceed with initiating a full scan and removal of the viruses using the presented interface
- C. Shut down the infected computer and swap it with another computer
- D. Call the phone number displayed in the interface of the antivirus removal tool
Answer: B
NEW QUESTION 16
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
- A. Perform risk analysis
- B. Communicate to stakeholders
- C. Sandbox testing
- D. End user acceptance
Answer: C
NEW QUESTION 17
A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
- A. Username and password
- B. PIN
- C. SSO
- D. Fingerprint
Answer: B
NEW QUESTION 18
The command cac cor.pti
a. txt was issued on a Linux terminal. Which of the following results should be expected?
- A. The contents of the text comptia.txt would be categorized in alphabetical order.
- B. The contents of the text comptia. txt would be displayed.
- C. The contents of the text comptia.txt will be replaced with a new blank document
- D. The contents of the text comptia. txt would be copied to another comptia. txt file
Answer: B
NEW QUESTION 19
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?
- A. All updated software must be tested with alt system types and accessories
- B. Extra technician hours must be budgeted during installation of updates
- C. Network utilization will be significantly increased due to the size of CAD files
- D. Large update and installation files will overload the local hard drives.
Answer: C
NEW QUESTION 20
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
- A. Degaussing
- B. Shredding
- C. Low-level formatting
- D. Recycling
Answer: B
NEW QUESTION 21
A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?
- A. Locator applications
- B. Anti-malware
- C. Remote wipe
- D. Screen lock
Answer: C
NEW QUESTION 22
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?
- A. Enable BitLocker To Go with a password that meets corporate requirements
- B. Require files to be individually password protected with unique passwords
- C. Configure a hardened SFTP portal for file transfers between file servers
- D. Deploy a secondary hard drive with encryption on the appropriate workstation
Answer: A
NEW QUESTION 23
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?
- A. In place upgrade
- B. USB repair
- C. Internet-based upgrade
- D. Clean install
- E. Repair installation
Answer: D
NEW QUESTION 24
A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?
- A. All Wi-Fi traffic will be encrypted in transit
- B. Rogue access points will not connect
- C. Multifactor authentication will be forced for Wi-Fi
- D. Eavesdropping attempts will be prevented
Answer: C
NEW QUESTION 25
A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?
- A. macOS
- B. Windows
- C. Chrome OS
- D. Linux
Answer: A
NEW QUESTION 26
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
- A. Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper
- B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper
- C. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.
- D. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper
Answer: B
NEW QUESTION 27
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
- A. Instruct the user to disconnect the Ethernet connection to the corporate network.
- B. Advise the user to run a complete system scan using the OS anti-malware application
- C. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present
- D. Have the user check for recently installed applications and outline those installed since the link in the email was clicked
Answer: C
NEW QUESTION 28
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
- A. Application crash
- B. Filesystem errors
- C. Time drift
- D. Dual in-line memory module failure
Answer: C
NEW QUESTION 29
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
- A. msconfig.extf
- B. dfrgui exe
- C. resmon exe
- D. msmfo32.exe
Answer: B
NEW QUESTION 30
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?
- A. Run dffrgui on
- B. Run clearnmgr on the drive as the administrator
- C. Run chkdsk on the drive as the administrator.
- D. Run sfc / scannow on the drive as the administrator.
Answer: C
NEW QUESTION 31
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
- A. Inform the CEO the repair will take a couple of weeks
- B. Repeat the iterative processes
- C. Escalate the ticket
- D. Continue researching the issue
Answer: D
NEW QUESTION 32
Which of the following is the MOST important environmental concern inside a data center?
- A. Electrostatic discharge mats
- B. Toner disposal
- C. Battery disposal
- D. Humidity levels
Answer: A
NEW QUESTION 33
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer:
Explanation:
NEW QUESTION 34
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
Which of the following should be done NEXT?
- A. Tell the user to take time to fix it themselves next time.
- B. Close the ticket out.
- C. Educate the user on the solution that was performed.
- D. Send an email to Telecom to inform them of the Issue and prevent reoccurrence.
Answer: C
NEW QUESTION 35
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